Shipping & Returns

Shipping

We take great care in packaging every order to ensure your wines arrive safely and in perfect condition. Orders are typically dispatched within 1–2 business days of payment confirmation.

We offer the following delivery options, however most of our deliveries go on an overnight service.

We use APC, Royal Mail, DPD, Quiver and direct agency deliveries from the wineries agents, depending on the order.

  • Standard Delivery: 1–7 business days
  • Express Delivery: 1–5 business days (available at checkout)

All orders are sent as soon as possible. You will receive a dispatch confirmation email with your information once your order has been shipped.

Please ensure someone over 18 is available to receive your delivery. If you have any questions about your delivery, please contact us at info@northandsouthwines.co.uk or call 0207 228 2431.

Returns & Faulty Bottles

At North & South Wines, your satisfaction is our priority. If you believe a bottle is faulty or corked, please do not consume it — we need it intact for quality control purposes.

To arrange a return for a faulty bottle, please:

  1. Recork the bottle and repack it in its original packaging.
  2. Contact us within 30 days of receipt at info@northandsouthwines.co.uk or call 0207 228 2431

Once we have inspected the bottle and confirmed the fault, we will send you a replacement of the same wine or one of equivalent or higher quality, and refund the cost of the bottle along with any associated shipping charges.

Incorrect Orders

Please inspect your order upon delivery. If you have received incorrect items, contact our customer service team within 24 hours of receipt.

Change of Mind Returns

If you would like to return wine for any other reason, please repack it in its original packaging and contact us to arrange the return. Please note that outbound shipping charges are non-refundable in these cases.

Vintages

Vintages are subject to availability. If the advertised vintage is no longer in stock, we will fulfil your order with the most current available vintage. If you have a preference, please contact us before placing your order and we will confirm availability.